ONCE
We helped redefine and create a new sales structure in 8,000 authorized ONCE Points of Sale, segmenting and creating customer acquisition procedures.
7700
Authorized Points of sale
23
% Increase in Revenue
70
Employees
Participating areas
Point of Sale
Point of Sale
Present in
Spain
The challenge
ONCE was looking for a partner to implement a sales network covering 8,000 authorized lottery POS.
-
Improve Profitability
ONCE set out to increase the relevance of these establishments and improve their sales and profit ratios.
This is what we did
We created a project based on the analysis and segmentation of each POS and the design and implementation of the customer acquisition plan.
- We analyzed the customer service that was being offered and the level of knowledge and involvement of sales staff across the 8,000 Points of Sale and set up a network of 34 Point of Sales Managers (POSMs) to manage and support the sales network.
- We carried out the clusterization of POS and redesigned routes/zones. We defined the KPIs, designed a new sales plan and adapted the POSMs (both face-to-face and remote) based on the segmentation of the establishments.
- We defined, together with ONCE, a new strategy as well as laying out channel objectives.
What did we achieve?
We have consolidated a network of 7,700 Points of Sale
And built a sales and management team of 70 people, both face-to-face and remote.
And ONCE?
Increased turnover by 23%, increasing average sales per establishment.
Improved the quality of administrative and logistical processes.
This is Salesland!
